FAQs

A. ABOUT NIKU KIN 肉金

1. What is NIKU KIN 肉金?
NIKU KIN 肉金. Noun, In Mandarin, Golden Meat. Kin also means family.
A modern Japanese restaurant that specializes in yakiniku and wagyu bowl dishes, which use 100% Hokkaido Wagyu. The newest addition to the Craig Road  neighbourhood, the restaurant blends the freshest and highest quality food and drinks with top level service in a fun and casual environment. The menu, which changes daily, is  created by Chef Tsubo from Hokkaido and focuses on all 32 parts of a Hokkaido bred Wagyu Cow, from rib to rump. Enjoy the marbled meat, cooked on traditional charcoal grills. Nikukin is proud to announce that we are a farm to table restaurant.

2. What are your restaurant hours and where is it located?
NIKU KIN 肉金

53 Craig Road Singapore 0889691
Lunch | Mon - Fri | 11am - 2.30pm
Dinner | Mon - Sat | 5pm - 10.30pm
Closed on Sundays

3. How do I contact you?
You can reach us at hello@nikukin.com or (+65) 8826 6264

 

B. ABOUT OUR WAGYU

1. What can you tell me about NIKU KIN's '100% Hokkaido Wagyu Beef'?
The NIKU KIN (肉金) Wagyu Beef is from Hokkaido. The Hokkaido's climate has fairly low temperatures throughout the seasons making it rich in nature. The fresh air, water, high- quality feed and loving care from the farmers makes the quality of the beef from Hokkaido so high. 

The Niku Kin (肉金) Wagyu Beef is an exclusive brand direct from the Farm Chiyoda Blei Cho based 30 minutes away from Blei City, at Kasugadai, Biei-cho, Kamikawa-gun, Hokkaido. The farm was established in 2006, and has been successfully rearing top grade Black Wagyu Cows, distributing to many restaurants across Japan. Niku Kin (肉金) is the first of her kind, exported outside of Hokkaido and Japan; making her Asian debut in Singapore.

2. What differentiates NIKU KIN 肉金 from others?

NIKU KIN (肉金) Yakiniku Restaurant accumulatively serves 32 cuts of a Hokkaido Black Cow, from rib to rump, with different levels of marbling, fat content and umami intensity. These cows are reared on Farm Chiyoda situated in Biei-Cho, Hokkaido, which has a direct exclusive distribution contract with NIKU KIN (肉金). As we purchase the cows, rather than slabs of meat; hence educating more guests about different parts of the cow that everyone can enjoy to their individual liking. The restaurant also practise the farm to table concept, serving only the freshest & best Hokkaido Wagyu to our customers. 

3. Can I request a product or a specific cut that is not listed in this online shop?
Yes! Our dedicated team is happy to prepare your special orders for you. Please leave your special request in the “order comments” section at the checkout & contact our team at (+65) 8826 6264 to followup with your special order. 

 

C. SELECTING THE WAGYU CUTS 

1. What are your most popular Wagyu Cuts?
Our most popular Wagyu Cuts includes Tenderloin, Sirloin, Ribeye for the 'Premium' range and 'Chuck Rolls' & 'Chuck Tenders' for the 'Middle' range.

2. Which Wagyu Cut & Method of Cut pairing would you recommend?
This depends on your personal preference and the purpose of your purchase which would differ on a case by case basis. To guide you on your Wagyu Cuts selection, we have included a 'red thumbs-up' button beside the price figures of the specific Cuts & Method of Cuts, which represents our recommendation for each. For instance, we recommend that Tenderloin in Yakiniku Cut is highly recommended, we would also recommend Sirloin in Steak Cut. 

3. Is there a minimum order of Wagyu Cut that must be fulfilled?
Yes, there is a minimum order of 200g for each Wagyu Cut order as we recommend 200g per person for portion planning. Remember, it is always good to have a slight extra of Wagyu for those wanting a second round of Wagyu. You can never have too much Wagyu.


4. How do I tell how many servings I will get out of 1 Cut order?

All our meat is sold by 100g per order. Thus, if you would like to order 1 kg of a Wagyu Cut, please indicate a quantity of 10 to the desired Wagyu Cut of your order.

5. I'm looking for a specific cut and I can't find it on this site. 
If you could not find the specific Wagyu Cut you wanted after browsing our products page, please use the search bar available for verification or feel free to reach out to us for assistance at (+65) 
8826 6264.

6. How should I store & prepare my Wagyu Cuts for cooking?
You can put the meat in the freezer and leave them to chill before cooking. 24 hours before you require the meat, place it in a container on the lower rack of the refrigerator. Prior to cooking the meat, place it on the kitchen counter to reach room temperature.

D. PLACING YOUR ORDER

1. Where can I buy your products? 
You can buy our products either at this online store or visiting our restaurant at NIKU KIN 肉金 (53 Craig Road 089691)

2. What payment methods do you accept?
We accept payment by all major credit cards via Paypal at this NIKU KIN 肉金 online store.

3. How do I place my order online?
To begin shopping, click the Shop button at the top of the screen. You will view a wide selection of our Wagyu Cuts alongside our side products. Select the product you are looking for along with the quantity you would like to purchase. Remember that for Wagyu Cuts, it is 100g per 1 order. Once you are done, click the “Add To Cart” button. Follow the on-screen instructions to either continue shopping or complete your order by continuing to Checkout.

If you have any problems or questions about completing an online order, please feel free to call us at (+65) 8 826 6264.

4. How do I place an order by phone?
Call us 
at (+65)  8826 6264 between 10am and 5pm. One of our dedicated team members 
will be happy to assist you with your Wagyu Cuts selection and place an order with us.

5. Can I collect my order at NIKU KIN  肉金 instead of delivering to my address?
Yes. For online orders, please indicate your preference to collect your order at the Checkout stage. For phone orders, our dedicated team member will verify if your preference is for delivery or collection.

6. Can I order now and select a delivery date in the future?
Yes. You may place an order at any time and select your delivery date at checkout. Delivery dates can be selected up to 7 days in advance.

7. How far in advance do I need to place my order?
If you place an order before 5pm your order can be delivered as early as the next day.

8. What is your order cancellation & return policy?
For orders that are made in less than 12 hours to the delivery time, cancellations are not allowed. For returns and refunds, our dedicated team will review it on a case by case basis.

9. Can I order for international addresses outside Singapore?
At the moment, we do not provide delivery to overseas addresses. However, we are able to pack orders for customers who wish to arrange their own shipping to overseas destinations.

E. COLLECTION

You can collect your orders via self-collection at NIKU KIN.
Once you have made your order, our dedicated team will contact you in not more than 24 hours to check on your collection date and time for your order. 
Please contact us  us at (+65) 8 826 6264 to double check on your order before making a trip down.

F. PROBLEMS WITH RECEIVED ORDERS

1. What should I do if my delivered order has missing or wrong items?
Please email or call us at  (+65)  8826 6264 and we will arrange to rectify the problem.

2. Why is my meat sometimes brown when I open the packaging?
Yes, brown coloration is normal on sealed meat which has not been exposed to any oxygen. Within 10 to 15 minutes of opening the packaging, the meat will “bloom,” turning red as it is exposed to the oxygen in the air.


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